Privacy policy

1. Information we collect

1.1 Information you provide

• Contact details: your name, email address, phone number, and shipping and billing addresses.
• Order information: products purchased, order history, and payment method. Full card details are processed by our payment provider and are not stored by TinyTone.
• Customer support information: messages, emails, and other communications you send us.

1.2 Information collected automatically

• Device and usage data: IP address, browser type, operating system, pages viewed, visit dates and times, and referring URLs.
• Cookies and similar technologies: small data files used to remember preferences, support performance, and understand site use.

You can control cookies through your browser settings, although disabling them may affect how the website works.

1.3 Information from third parties

We may receive information from payment providers, analytics and advertising partners, and delivery or logistics partners, such as payment status or delivery updates.

2. How we use information

We use personal information to:

• Provide our products and services and process and deliver orders.
• Manage customer records and communicate order, shipping, and service updates.
• Respond to questions and support requests.
• Improve and personalise our services, analyse use, and develop products and offers.
• Send marketing where permitted. You can unsubscribe from marketing emails or contact us at any time.
• Detect fraud or misuse, comply with legal obligations, and enforce our policies.

3. Legal bases in the EEA and UK

Where the laws of the European Economic Area or United Kingdom apply, we process personal data on these legal bases:

• Contract: to provide products and services.
• Legitimate interests: to improve our business, prevent fraud, and personalise experiences where those interests are not overridden by your rights.
• Consent: for certain marketing, cookies, or other processing. You may withdraw consent at any time.
• Legal obligation: where processing is required by law.

4. How we share information

We do not sell personal information. We may share it with:

• Service providers such as payment processors, delivery companies, hosting, analytics, and email providers.
• Professional advisers such as lawyers, accountants, and auditors where necessary.
• Authorities or law enforcement where required by law or necessary to protect rights.
• A buyer or successor if TinyTone is involved in a merger, acquisition, sale of assets, or similar transaction.

Third parties must protect the information they receive and use it only for the relevant services or as otherwise permitted by law.

5. International transfers

Your information may be stored or processed outside your country, where privacy laws may differ. Where required, we take steps to put appropriate safeguards in place.

6. How we protect information

We use reasonable technical and organisational measures, including encrypted connections, restricted access, secure systems, and regular reviews. No transmission or storage method is completely secure, so we cannot guarantee absolute security.

7. How long we keep information

We retain personal information only as long as necessary to provide products and services, meet legal, accounting, or reporting requirements, resolve disputes, and enforce agreements. When information is no longer needed, we delete or anonymise it.

8. Your rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to our use of your information; request data portability; and withdraw consent.

Contact us to exercise a right. We may need to verify your identity. If you are in the EEA or UK, you may also complain to your local data protection authority.

9. Children's privacy

Our website and products are not intended for children under 16, and we do not knowingly collect their personal information. Contact us if you believe a child has provided information so we can delete it.

10. Cookies and tracking

We may use cookies and similar technologies to remember settings, operate the website, understand site use, and support advertising or marketing where applicable. You can manage cookies through your browser. Where required, we will ask for consent before using non-essential cookies.

11. Third-party links

Our website may link to services TinyTone does not operate. We are not responsible for their privacy practices and encourage you to review their policies.

12. Changes to this policy

We may update this policy and revise the date at the top. Significant changes may also be communicated by email or on our website. Continued use after an update constitutes acceptance of the revised policy.

13. Contact us