top of page

Privacy Policy

TinyTone respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and share your information when you visit our website, purchase our products, or interact with us in any way.

​

By using our website or services, you agree to the terms of this Privacy Policy.

​

1. Information We Collect

We may collect the following types of information:

​

1.1 Information you provide to us

  • Contact details – name, email address, phone number, shipping and billing address.

  • Order information – products purchased, order history, and payment method (note: full payment card details are processed by our payment provider, not stored by us).

  • Customer support information – any messages, emails, or other communications you send to us.

​

1.2 Information we collect automatically

When you visit our website, we may automatically collect:

  • Device and usage data – IP address, browser type, operating system, pages viewed, time and date of visits, and referring URLs.

  • Cookies and similar technologies – small data files stored on your device to remember your preferences, improve performance, and help us understand how our site is used.

​

You can control cookies through your browser settings, but disabling them may affect how our website works.

​

1.3 Information from third parties

We may receive information about you from:

  • Payment providers (e.g. confirmation of payment status).

  • Analytics and advertising partners (e.g. aggregated insights about how users interact with our website).

  • Delivery and logistics partners (e.g. updated delivery information).

​

2. How We Use Your Information

We use your information to:

  • Provide our products and services

    • Process and deliver your orders

    • Manage your account and customer profile

  • Communicate with you

    • Send order confirmations, shipping updates, and important service-related messages

    • Respond to your questions and support requests

  • Improve and personalise our services

    • Analyse how our site and products are used

    • Develop new features, products, and offers

  • Marketing (where permitted)

    • Send you news, special offers, and promotions about TinyTone that may interest you

    • You can opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly.

  • Legal, security and compliance

    • Detect and prevent fraud or misuse

    • Comply with legal obligations and enforce our terms and policies

​

3. Legal Bases for Processing (if you’re in the EU/UK)

If you are in the European Economic Area (EEA) or the UK, we process your personal data on the following legal bases:

  • Contract – to provide our products and services to you.

  • Legitimate interests – to improve our business, prevent fraud, and personalise your experience, where these interests are not overridden by your rights.

  • Consent – for certain marketing, cookies, or other processing where we ask for your consent. You can withdraw your consent at any time.

  • Legal obligation – where we must process data to comply with the law.

​

4. How We Share Your Information

We do not sell your personal information.
We may share information with:

  • Service providers – such as payment processors, delivery companies, cloud hosting, analytics, and email service providers, who help us run our business.

  • Professional advisers – such as lawyers, accountants, and auditors where necessary.

  • Authorities or law enforcement – where required by law, regulation, or to protect our rights or the rights of others.

  • Business transfers – if we are involved in a merger, acquisition, sale of assets, or similar event, your information may be transferred as part of that transaction.

All third parties are required to protect your information and only use it in accordance with our instructions and this Privacy Policy.

​

5. International Transfers

Your information may be stored and processed in countries outside of your own, which may have different data protection laws. Where required, we take steps to ensure that appropriate safeguards are in place to protect your information in line with applicable laws.

​

6. How We Protect Your Information

We use reasonable technical and organisational measures to protect your personal information, including:

  • Encrypted connections (HTTPS) where appropriate

  • Restricted access to personal data to staff and partners who need it

  • Secure systems and regular review of our practices

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

​

7. How Long We Keep Your Information

We keep your personal information only for as long as necessary to:

  • Provide our products and services

  • Meet legal, accounting, or reporting requirements

  • Resolve disputes and enforce our agreements

When information is no longer needed, we will delete or anonymise it.

​

8. Your Rights

Depending on where you live, you may have some or all of the following rights:

  • Access – to request a copy of the personal information we hold about you.

  • Correction – to ask us to correct inaccurate or incomplete information.

  • Deletion – to request that we delete your personal information, in certain circumstances.

  • Restriction – to ask us to restrict how we use your information.

  • Objection – to object to certain uses of your information, such as direct marketing.

  • Data portability – to request a copy of your information in a structured, commonly used, machine-readable format.

  • Withdraw consent – where processing is based on your consent, you can withdraw it at any time.

  • ​

To exercise these rights, please contact us using the details on our home page. We may need to verify your identity before responding.

If you are in the EEA/UK and have concerns about how we handle your data, you also have the right to lodge a complaint with your local data protection authority.

​

9. Children’s Privacy

Our website and products are not intended for children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

​

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings

  • Help our site function properly

  • Understand how visitors use our site (analytics)

  • Support advertising and marketing (where applicable)

You can manage cookies through your browser settings. Some features of the website may not work properly if you disable cookies.

If we use cookies that are not strictly necessary, we may ask for your consent where required by law.

​

11. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by TinyTone. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.

​

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Significant changes may also be communicated via email or on our website.

Your continued use of our website or services after any update constitutes your acceptance of the revised Privacy Policy.

​

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

TinyTone
Email: tinytoneaudio@proton.me

bottom of page