Return & refund policy

1. Change-of-mind returns

You may be able to return a product within 30 days of delivery, provided that:

• It is unused and in the condition received.
• It is in its original packaging with all accessories and manuals.
• You have proof of purchase, such as an order confirmation or receipt.

To start a return, email tinytoneaudio@proton.me with your name, order number, the items to return, and the reason. We will provide return instructions and, if needed, a return authorisation number.

Change-of-mind return shipping is usually your responsibility unless we state otherwise or local law requires otherwise. After receiving and inspecting the item, we will notify you whether the refund is approved.

Approved refunds are issued to the original payment method, minus non-refundable shipping charges where permitted. Processing time varies by payment provider.

2. Faulty, damaged, or incorrect items

If an item arrives faulty, damaged, or not as described, contact us as soon as possible, ideally within seven days of delivery. Include your order number, a description, and photos or video where possible.

Depending on the circumstances and your legal rights, we may offer a replacement, repair, or full refund. We generally cover reasonable return shipping or provide a prepaid label for faulty, damaged, or incorrect items, in line with applicable law.

3. Non-returnable items

Where permitted by law, some products may not be eligible for return once opened or used for hygiene, safety, or licensing reasons. Examples include:

• Digital downloads or software once accessed.
• Personalised or custom-made items.
• Items damaged through misuse, neglect, or unauthorised modification.

Any product-specific exclusion will be identified on the product page where possible.

4. Refunds

Refunds are issued to the original payment method where possible. We may deduct shipping costs, customs duties, or fees that are non-refundable to us unless the law requires otherwise.

If a returned product does not meet the return requirements, for example because it is used, damaged, or missing parts for reasons not caused by us, we may reduce or decline the refund and return the item to you.

5. Exchanges

Where stock is available, we may offer an exchange instead of a refund, such as replacing a faulty unit. If an exchange is unavailable, we will offer a refund according to this policy and applicable law.

6. Consumer rights

Nothing in this policy affects statutory rights under applicable consumer protection laws, including rights relating to faulty or misdescribed goods or mandatory cooling-off periods for online purchases.

If local law grants additional rights, including minimum refund periods or mandatory repair or replacement options, those rights apply.

7. Contact us