Shipping policy

1. Order processing

Orders are usually processed within one business day after payment is received. Orders placed on weekends or public holidays are processed on the next business day.

During busy periods, including sales, holidays, and product launches, processing may take slightly longer. We'll email you when your order is placed and again when it has shipped.

2. Where we ship

We currently ship to Australia, the United States, and selected countries worldwide. The current destination list appears during checkout.

If your country is not listed, email tinytoneaudio@proton.me and we'll let you know whether shipping can be arranged.

3. Delivery estimates

Delivery estimates begin once your order has been dispatched and are not guarantees.

• Standard domestic shipping: approximately 2-7 business days.
• International shipping: approximately 2-14 business days, depending on the country and customs processing.

Courier delays, weather, customs, and other factors outside our control may affect delivery.

4. Shipping fees

Standard tracked shipping is currently included in the product price everywhere we ship. If alternative delivery options or charges apply in the future, they will be shown before payment at checkout.

5. Customs, duties, and taxes

International orders may be subject to customs duties, import taxes, and other fees charged by the destination country's authorities. Unless stated at checkout, these charges are not included in the product price and are the recipient's responsibility.

We recommend contacting your local customs office for more information before ordering.

6. Incorrect addresses and failed delivery

Please check your shipping address carefully. If a parcel is returned because of an incorrect or incomplete address, refusal, or failure to collect, we may:

• Offer to resend the order at your expense; or
• Refund the order minus non-refundable shipping costs, provided the items return in resellable condition.

If you notice an address error, contact tinytoneaudio@proton.me as soon as possible. We'll try to help, but cannot guarantee changes after processing begins.

7. Damaged, lost, or missing items

Damaged on arrival

Take clear photos of the packaging and damaged item, then contact us within three days of delivery with your order number and photos. Depending on the circumstances, we may offer a replacement or refund.

Lost or missing shipments

If tracking says delivered but the parcel is missing, check with household members, neighbours, or building management, then contact the courier with your tracking number. If you still cannot locate it, contact us and we'll help investigate.

We are not responsible for packages after the courier marks them delivered, but we'll do our best to assist.

8. Pre-orders and backorders

Estimated dispatch dates for pre-order or backordered items will appear on the product page or at checkout. An order may ship together once every item is available, or in separate shipments at our discretion. We'll notify you of significant delays.

9. Holidays and peak periods

Shipping and delivery may be delayed during local or international public holidays and peak shopping periods such as major sales and Christmas. We appreciate your patience during these times.

10. Contact us